General Data Protection Regulation Customer Privacy Policy

What We Need will be what’s known as the ‘controller’ of the personal data you provide to us. We only collect basic personal* data about you which does not include any special categories (known as special category data). 

*Personal data means any information that may be used to identify an individual, including but not limited to, a first and last name, a home or physical address and an email address or other contact information, whether at work or at home. 

Why We Need It

We take your privacy very seriously, and we will only ever collect and use information which is personal to you where it is necessary, and allows us to meet our legal and regulatory obligations. 

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. We will not collect any personal data from you that we do not need in order to provide and oversee this service. 

If you do not wish us to collect and use your personal information in these ways, it may mean that we will be unable to provide you with our products or services. 

What we do with it 

We only ever use your personal data with your consent, or where it is necessary: 

To enter into, or perform a contract with you. 

To comply with a legal duty. 

For our own (or a third party’s) lawful interests, provided your rights don’t override these. 

In any event, we’ll only use your information for the purpose or purposes it was collected for (or closely related purposes). 

We may process personal information for certain legitimate business purposes, which include some of the following: 

Where the processing enables us to enhance, modify, personalise or otherwise improve our services/communications for the benefit of our customers. 

To better understand how people interact with our websites. 

To provide postal communications which we think will be of interest to you. 

To determine the effectiveness of promotional campaigns advertising. 

Please see our separate Website privacy policy for more information on this. 

Who we Share it with 

We may share your information with third parties in order to provide goods and services to you. 

We will never sell your details to someone else. Whenever we share your personal information, we will do so in line with our privacy policy. 

Where we keep it

We are based in the UK and we store our data within the EU. Some organisations which provide services to us may transfer personal data outside of the EU, but we will only allow them to do so if your data is adequately protected, and the company complies with that countries data protection regulations. 

How long we keep it 

We will keep your personal information where it is necessary to provide you with our products or services while you are a customer. 

We may also keep information after this period, but only where required to meet our legal or regulatory obligations. The length of time we keep your information for these purposes will vary depending on the obligations we need to meet. 

In line with new regulations, we continually review the information that we hold. We will also review this policy from time to time, which will be available on our website ( 

What are your rights

We want to ensure that you remain in control of your personal data. Part of this is making sure you understand your legal rights, which are as follows: 

The right to confirmation as to whether we have your personal data, and if we do, to obtain a copy of the personal information we hold. 

The right to have your data erased (this does not apply where it is necessary for us to continue to keep this data for legal reasons). 

The right to have inaccurate data rectified. 

The right to object to your data being used for marketing or profiling. 

If you wish to make a complaint on how we have handled your personal data, you can contact the Managing Director, who will investigate the matter. 

If you are not satisfied with our response, or believe we are processing your personal data not in accordance with the law, you can complain to the Information Commissioners Office. 

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